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Hybrid Web Architecture with AI and Mobile Notifications to Optimize Incident Management in the Public Sector
Luis Alberto Pfuño Alccahuamani
,Anthony Meza Bautista
,Hesmeralda Rojas
This study addresses the persistent inefficiencies in incident management within regional public institutions, where dispersed offices and limited digital infrastructure constrain timely technical support. The research aims to evaluate whether a hybrid web architecture integrating AI-assisted interaction and mobile notifications can significantly improve efficiency in this context. The system was designed using a Laravel 10 MVC backend, a responsive Bootstrap 5 interface, and a relational MariaDB/MySQL model optimized with migrations and composite indexes, and incorporated two low-cost integrations: a stateless AI chatbot through the OpenRouter API and asynchronous mobile notifications using the Telegram Bot API managed via Laravel Queues and webhooks. Developed through four Scrum sprints and deployed on an institutional XAMPP environment, the solution was evaluated from January to April 2025 with 100 participants using operational metrics and the QWU usability instrument. Results show a reduction in incident resolution time from 120 to 31 minutes (74.17%), an 85.48% chatbot interaction success rate, a 94.12% notification open rate, and a 99.34% incident resolution rate, alongside an 88% usability score. These findings indicate that a modular, low-cost, and scalable architecture can effectively strengthen digital transformation efforts in the public sector, especially in regions with resource and connectivity constraints.
This study addresses the persistent inefficiencies in incident management within regional public institutions, where dispersed offices and limited digital infrastructure constrain timely technical support. The research aims to evaluate whether a hybrid web architecture integrating AI-assisted interaction and mobile notifications can significantly improve efficiency in this context. The system was designed using a Laravel 10 MVC backend, a responsive Bootstrap 5 interface, and a relational MariaDB/MySQL model optimized with migrations and composite indexes, and incorporated two low-cost integrations: a stateless AI chatbot through the OpenRouter API and asynchronous mobile notifications using the Telegram Bot API managed via Laravel Queues and webhooks. Developed through four Scrum sprints and deployed on an institutional XAMPP environment, the solution was evaluated from January to April 2025 with 100 participants using operational metrics and the QWU usability instrument. Results show a reduction in incident resolution time from 120 to 31 minutes (74.17%), an 85.48% chatbot interaction success rate, a 94.12% notification open rate, and a 99.34% incident resolution rate, alongside an 88% usability score. These findings indicate that a modular, low-cost, and scalable architecture can effectively strengthen digital transformation efforts in the public sector, especially in regions with resource and connectivity constraints.
Posted: 11 December 2025
Review of the Problems Solved Using the Constrained Bayesian Methods
Kartlos Kachiashvili
,Joseph Kachiashvili
Posted: 11 December 2025
BPC4MSA: A Microservices-Based Framework for Business Process Compliance in Cloud Environments
N. Long Ha
,S. Huong Do
,Quan Truong Tan
,Thomas M. Prinz
Posted: 11 December 2025
An Intelligent Browser History Forensics Method for Automated Analysis of Web Activity Logs, Credentials, and User Behavioral Profiles
Leila Rzayeva
,Aliya Zhetpisbayeva
,Alisher Batkuldin
,Nursultan Nyssanov
,Alissa Ryzhova
,Faisal Saeed
Posted: 11 December 2025
Architectural Diversity in Mixture of Experts: A Comparative Study
Yashkumar R. Lukhi
,Harsh Rameshbhai Moradiya
,Dmitry Ignatov
,Radu Timofte
Posted: 11 December 2025
A Vision-Based Subtitle Generator: Text Reconstruction via Subtle Vibrations from Videos
Yan Wang
,Yingchong Wang
,Xiuqi Zhang
,Xiaoyu Ding
Posted: 11 December 2025
Lie Symmetry Analysis and Invariant Solutions of the (1+1)-Dimensional Fisher Equation
Phillipos Masindi
,Lazarus Rundora
Posted: 11 December 2025
5G-DAuth: Decentralized Privacy-Preserving Service Authorization for 5G Network Functions
Rui Ma
,Mingjun Wang
,Zheng Yan
,Haiguang Wang
,Tieyan Li
Posted: 11 December 2025
Moments of Real, Respectively of Complex Valued Functions, with Applications
Cristian Octav Olteanu
Posted: 11 December 2025
Finding All Possibly Efficient Solutions of an Interval Multiple Objective Linear Programming Problem
Ta Van Tu
Posted: 11 December 2025
The Primordial Algebra: The {-1, 0, 1} Generation and C-Closure Theorem
Christian R. Macedonia
Posted: 11 December 2025
A Non-Turing Computer Architecture for Artificial Intelligence with Dynamic Rule Learning and Generalization Abilities Using Images or Texts
Jineng Ren
Posted: 11 December 2025
The Relentless Two-Envelope Conundrum: A Paradox or Misapplication of Probability Theory
Aris Spanos
Posted: 11 December 2025
Algebraic Learning in Finite Ring Continuum
Yosef Akhtman
Posted: 11 December 2025
Data-Centric Serverless Computing with LAMBDASTORE
Kai Mast
,Suyan Qu
,Aditya Jain
,Andrea Arpaci-Dusseau
,Remzi Arpaci-Dusseau
Posted: 11 December 2025
Millimeter Wave Radar and Mixed Reality Virtual Reality System for Agility Analysis
Yung-Hoh Sheu
,Li-Wei Tai
,Sheng-K Wu
,Tz-Yun Chen
,Li-Chun Chang
Posted: 10 December 2025
FESW-UNet : A Dual-Domain Attention Network for Sorghum Aphid Segmentation
Caijian Hua
,Fangjun Ren
Posted: 10 December 2025
Nonparametric Functional Least Absolute Relative Error Regression: Application to Econophysics
Ali Laksaci
,Ibrahim M. Almanjahi
,Mustapha Rachdi
Posted: 10 December 2025
Transformer-Driven Semantic Segmentation for Thyroid Ultrasound: A SwinUNet-Based Architecture with Integrated Attention
Ammar Oad
,Imtiaz Hussain Koondhar
,Feng Dong
,Weibing Liu
,Beiji Zou
,Weichun Liu
,Yun Chen
,Wu Yaoqun
Accurate segmentation of thyroid nodules on ultrasound images remains a challenging task in computer-aided diagnosis (CAD) mainly because of low contrast, speckle noise, and large inter-patient variability of nodule appearance. Here a new deep learning-based segmentation method has been developed on the SwinUNet architecture supported by spatial attention mechanisms to enhance feature discrimination and localization accuracy. The model takes advantage of the hierarchical feature extraction ability of the Swin Transformer to learn both global context and local fine-grained details, whereas attention modules during the decoder process selectively highlight informative areas and suppresses irrelevant background features. We checked out the system's design using the TN3K thyroid ultrasound info that's out there. It got better as it trained, peaking around the 800th run with some good numbers: a Dice Similarity Coefficient (F1 Score) of 85.51%, Precision of 87.05%, Recall of 89.13%, IoU of 78.00%, Accuracy of 97.02%, and an AUC of 99.02%. These numbers are way better than when we started (like a 15.38% jump in IoU and a 12.05% rise in F1 Score), which proves the system can learn tricky shapes and edges well. The longer it trains, the better it gets at spotting even hard-to-see thyroid lumps. This SwinUnet_withAttention thing seems to work great and could be used in clinics to help doctors figure out thyroid problems.
Accurate segmentation of thyroid nodules on ultrasound images remains a challenging task in computer-aided diagnosis (CAD) mainly because of low contrast, speckle noise, and large inter-patient variability of nodule appearance. Here a new deep learning-based segmentation method has been developed on the SwinUNet architecture supported by spatial attention mechanisms to enhance feature discrimination and localization accuracy. The model takes advantage of the hierarchical feature extraction ability of the Swin Transformer to learn both global context and local fine-grained details, whereas attention modules during the decoder process selectively highlight informative areas and suppresses irrelevant background features. We checked out the system's design using the TN3K thyroid ultrasound info that's out there. It got better as it trained, peaking around the 800th run with some good numbers: a Dice Similarity Coefficient (F1 Score) of 85.51%, Precision of 87.05%, Recall of 89.13%, IoU of 78.00%, Accuracy of 97.02%, and an AUC of 99.02%. These numbers are way better than when we started (like a 15.38% jump in IoU and a 12.05% rise in F1 Score), which proves the system can learn tricky shapes and edges well. The longer it trains, the better it gets at spotting even hard-to-see thyroid lumps. This SwinUnet_withAttention thing seems to work great and could be used in clinics to help doctors figure out thyroid problems.
Posted: 10 December 2025
Detection of Temporal Changes in the Behavior of Older Adults Living Alone by Means of Continuous Data Collection in the Home
Masatake Hoshi
,Yutaka Tachimori
Posted: 10 December 2025
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